i-Pad a success or an i-Flop?

the iPad. Essentially the iPad "fills the gap" in between smartphones and laptops. One question remains to be answered, is there a need for a device to bridge the gap in between the two technologies? We're not sure yet, but there is one thing we know, the iPad has some issues... below are 5 of the most glaring.

Are you planning on purchasing an iPad? Let us know.



1.) The Name
Numerous names were being thrown around in the months/weeks leading up to the release (iTablet, iSlate, iPad) but which name was Apple going to choose? I had grown accustomed to referring to the device as the iTablet, I could even see calling it the iSlate… but iPad never seemed quite right. Why would Apple want to name their new product something that sounds so familiar to the iPod? Some people are objecting to the name referring to it as the "iTampon".

Talk about foresight, this Mad TV iPad skit aired several years ago... and easily became 10x funnier.




2.) No Multitasking
Are you serious... who thought this was a good idea? How can the iPad even compete with Netbooks if you can’t multitask? This means that if you're writing a document you can't listen to music, you can’t have TweetDeck open if you want to check your email, you can only do one thing at a time, which has always been a complaint with the iPhone.

3.) No Camera
Why is there no camera on the iPad, front or back? It's got a microphone… but no camera. Look at the size of the case that surrounds the screen, there is ample space for a camera. The iPad should've at least came with a 3-megapixel camera built in. As it stands, this means no iChat/Skype chat for you. Good move Apple, good move.

4.) Huge Ridiculous Adapters
Want to access your camera or plug in something USB… well there’s an adapter for that, actually 2 separate adapters both excessively huge.

5.) Same Touch Keyboard
The iPad needed to re-revolutionize the keypad for touchscreen devices, make it easier to use. So what did we get... just a larger version of what we already had. It’ll be incredibly hard to type on, unless you're lying flat with your knees holding the device up, or you buy the iPad Case (essentially an book cover).

BONUS: No Flash (We just couldn't stop at 5)
Most of us are probably accustomed to Apple devices not being Flash compatible, but if Apple is truly wanting to compete with other Netbooks they need to remedy this. With a larger screen comes more responsibilities, i.e. you can't just leave gigantic holes in the middle of webpages if you claim it to be "the best web experience you've ever had".

The iPad is still in its infancy, so we're sure that it'll get better with time. Only time will tell if Apple's iPad will be a success or an iFlop.

GOOGLE PHONE NEXUS ONE CUSTOMER SERVICE SEVERLEY LACKING

Google under fire over customer care
12/01/2010 09:07:37

Google has been criticised for its customer care.

The search engine giant has come under fire since the release of its Nexus One smartphone.

Customers have complained that they are unable to talk to a call centre agent.

Instead, they are given an email contact with a 48-hour delay on replies.

Andy Rubin, vice-president of engineering at Google, said that the firm has to "get better at customer service".

Users have complained that turning to their service providers, which could result in lengthy call centre waiting times in their search to speak with a consumer care agent.

One consumer using Google's online complaints system said: "I guess I was under the wrong impression but I thought Google would handle the service on the phone."

Recently, Avaya's global managing director of services marketing Paul Dunay said that customer care should be a key concern for businesses.

He commented that we are now entering the "age of customer service", which could result in greater emphasis being placed on call centre operations.