Mobile Phone Repairs..Your Rights

If you are buying a mobile phone, it must be of satisfactory quality, fit for its purpose and as described.

When a mobile phone doesn’t meet some or all of these conditions, follow the advice below:

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If you have only had the phone a few weeks or haven’t had a reasonable opportunity to check it, you are probably entitled to a refund for a fault or poor description, or alternatively you may request a replacement.
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If the fault is only minor and can easily be put right, it is reasonable to accept a repair. This won’t stop you claiming a replacement or refund if the repair turns out to be unsatisfactory.
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If you have had the phone longer than a few weeks or have had a reasonable opportunity to check it, you are probably still entitled to a repair or replacement. A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore it to a satisfactory condition. If this does not happen, you are entitled to a replacement or compensation. This could be a sum of money or the cost of having somebody else repair the phone.
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If the phone cannot be replaced or repaired economically, you are entitled to a refund. The trader may make a reduction from the price you paid to allow for the use you have had from the phone.
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If you are out of pocket in any other way, you may be entitled to compensation over and above the price of the phone.

The trader must sort out your problem, not the manufacturer

Remember, if you are entitled to a refund, replacement, repair or compensation, it is the trader who must sort out your problem. The trader cannot tell you to go back to the manufacturer or to claim through a guarantee or warranty.

Repair iphone Lcd Screen

Do It Yourself iphone screen repair

You can try to replace the screen yourself by getting the parts, tools, etc from third party vendors. There are several companies that provide iPhone repair services and the charges range from £150 to £250. I will list a couple of the ones I ran across:

1. INTELLIGY.BIZ – These guys will do a LCD screen replacement for around £125, which is not a bad price. They have a 30 day warranty on all parts and repairs. This is a good deal because you send it to them and let them do the actual hard work.

2.MobilePhone-Repairs – With this company, you can order all the necessary parts and then replace the screen yourself. You can either buy the entire replacement kit, which costs £180 for the iPhone 3G or just buy the replacement LCD or replacement Touch Panel for $50 and $40, respectively.

3. Dr Cell Phone – These guys will replace a cracked screen for $100. If the screen is cracked and the inner LCD is broken also, then it will cost $200. They also have a whole bunch of other services for the iPhone 3G, including repairing the Home button, replacing the microphone, replacing the battery, etc.

If you are really tech savvy and know how to fix things yourself, you can go to YouTube and watch videos of people who have repaired their phones themselves! However, I would only recommend this solution if you REALLY know what you are doing.

iPhone Screen Disassembly and Replacement

iPhone 3G Screen Disassembly and Replacement

Both of these videos are actually from the second company mentioned above, PDAParts.

DIY iPhone Screen Replacement

These are really all of the ways you can go about getting your screen fixed. Unfortunately, there is no easy or cheap way, unless you get super lucky at your local Apple store.

If you live in a big city, it might be worth trying to go to 3 or 4 different Apple stores and crying your eyes out when you get there! Enjoy!